Privacy Policy
1. Introduction
At Robin’s Sport (“we”, “us”, or “our”), accessible via robinssport.com, we are firmly committed to protecting and respecting your privacy. We prioritize your privacy and adhere to the highest standards of data protection, ensuring that the personal information you provide to us is handled responsibly, transparently, and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your use of our website, robinssport.com, and any related services, transactions, or communications. Robin’s Sport acts as the data controller for the purposes of applicable data protection laws, determining the means and purposes of processing the personal information you provide.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Includes your browser type and version, IP address, device type, pages viewed, navigation paths, session duration, and referring URLs. This data helps us understand how users interact with robinssport.com and improve our services.
b) Account Data
Includes your full name, postal address, email address, and phone number. This information is typically collected when you create an account, make a purchase, or engage with our services.
c) Profile Data
Includes information relating to your purchases, wish lists, preferences, and behavioral interactions on our website.
d) Communication Data
Includes records of correspondence between you and Robin’s Sport, including email interactions, support inquiries, and customer feedback.
e) Technical Data
Includes device specifications, operating system, browser settings, screen resolution, and other technical diagnostic data.
f) Transaction Data
Includes payment information (masked), billing and delivery address, order history, and invoicing details. Payment data is securely handled through compliant third-party payment processors.
g) Preference Data
Includes your consent to receive marketing communications, your product interests, and your communication preferences.
4. Legal Bases for Processing
We process personal data lawfully under one or more of the following legal bases:
– Performance of a Contract: Where processing is necessary for the performance of a contract with you, such as completing a purchase or providing customer support.
– Legitimate Interest: To pursue our business interests, such as improving services, analytics, fraud prevention, or promotional communications (subject to opt-out).
– Consent: When you provide clear and affirmative consent for specific purposes, such as subscribing to newsletters or accepting cookies.
– Legal Obligation: Where processing is necessary to comply with our legal responsibilities, including tax and regulatory requirements.
5. Your Rights Under GDPR & CCPA
You have the following rights regarding your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data where legally allowable.
– Right to Restriction of Processing: You may request temporary suspension of processing of your data under certain circumstances.
– Right to Data Portability: You may request a copy of your personal data provided in a structured, commonly used format and have the right to transmit it to another controller.
– Right to Object: You may object to processing based on our legitimate interests, including marketing communications.
– Right to Non-Discrimination (CCPA): You will not be subjected to discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a range of technical and organizational measures to protect your personal data, including:
– Encryption of data at rest and in transit
– Role-based access controls and multi-factor authentication
– Routine backups and disaster recovery protocols
– Secure network architecture and firewalls
– Staff training on data protection and privacy best practices
7. International Transfers
Your personal data may be transferred and stored outside your country of residence, including to countries outside the European Economic Area (EEA) or outside the United States. Where we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or ensure the third country is deemed to have adequate data protection laws in place.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: retained for up to 12 months for analytics purposes
– Account and Profile Data: retained until account deletion or 6 years post-account inactivity
– Transaction Data: retained for 7 years for legal and taxation compliance
– Communication Data: retained for 3 years from the date of last interaction
– Preference Data: retained until revoked or account is deleted
Once data retention periods have lapsed, data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies on robinssport.com for various purposes:
– Essential Cookies: Necessary for site functionality and security
– Functional Cookies: Enable personalization and remember user preferences
– Analytics Cookies: Help us understand website usage and improve overall experience
– Performance Cookies: Optimize site performance and speed
You may refer to our full Cookie Policy for more details regarding specific cookie providers and functionality.
10. Cookie Management and Compliance
Users are presented with a cookie consent banner on first visit, allowing management of preferences in compliance with GDPR and CCPA. You may also adjust your browser settings to refuse cookies or delete existing cookies. Opting out of certain cookies may affect functionality of robinssport.com.
11. Protection of Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such data promptly.
12. Policy Updates & User Notifications
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Significant changes will be communicated to users through robinssport.com or via email, where applicable. Continued use of the website constitutes acknowledgment and acceptance of the current policy.
13. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Robin’s Sport
Email: [email protected]
Website: robinssport.com
We are committed to resolving privacy concerns in a timely and transparent manner and maintaining full compliance with data protection laws.